Top 12 Musts of Great Hotel Service

With the availability of a wide range of hotel brands in the market, it has become challenging to make a hotel standout. Renovating the hotel and making it look fantastic is not enough; you need to create a memorable hotel experience for your customers. It will not only improve customer satisfaction but will also help you in creating a network of loyal customers. Now the question is how to create memorable hotel experiences for the customers? Here are 12 musts of a great hotel service, which will help you in making your hotel stand out. 

1. Easy Check-in and Check-out

Easy check-in and check-out are an essential part of excellent hotel service. Check-in should be quick, friendly, and personalized. Nowadays, check-in is continually evolving; you can use a customized iPad check-in to ease the check-in process.

An appropriate reception desk with an excellent check-in team can make the guests feel more important. The clerk should be efficient while being engaging and personal. In addition to this, if the guests face any problem, the front desk members should be willing to solve the problem.

• Convenience – Whether you have a front-desk agent or iPad for check-in, the guests should get immediate access to the check-in/check-out sources. Moreover, they should also have access to billing facilities promptly.  
• Directions – When the guest enters the hotel, their first contact is doorman and bellman. These staff members should be happy to help the guests and provide them with proper directions. They should be pleased to serve and should not be angling for tip. The guests should know where to go and what to do when they visit the lobby.
• Consistency – The hotel should offer an adequate process of interaction and the same experience, every single time, the guests enter the hotel. It helps in developing a sense of comfort and confidence in the customers with the hotel.

2. Manager Should be Around

A hotel should have a top resident manager. The manager should be available on-premises and should not be secluded in the office. The manager should be accessible and present on the premises of the hotel. The manager should be available on the floor, greeting the guests. It helps in putting a face on the operations of the hotel. Moreover, it helps in making the guest feel more comfortable and important. 

3. Amazing Room Service

Another essential component of luxury hotel service is room service. It is crucial to provide fantastic room service to the guests to enhance customer satisfaction and improve their experience with the hotel. Below mentioned are some of the things that room service should include.

• Room-service menu accurately describing the dishes
• Trained phone personnel to answer the questions and take the orders
• Delivery should be made on the promised time
• The server should ask about where to set up
• The server should ask the guests when to come back to clear
• Use beautiful tableware and quality linen for an excellent presentation

4. Standout Housekeeping

In hotels, the housekeeping staff is minimally paid and skilled. However, they play an essential role in influencing the customer experience. A hotel should have housekeeping personnel who are observant. They must carry out the cleaning work effectively and should rearrange things slightly. However, they should never move the possessions of the guests. They should not remove and take away anything unless it is in recycling or garbage. In addition to this, the housekeeping service should be silent. Chatting housekeepers who awaken the guests create a terrible impression of the hotel on the guests. 

5. Adequate Security and Safety

For many people, the hotel functions as a home, and this feeling creates expectations for high-level safety and security. Many hotels across the globe focus on providing the guest with personalized safety and security for different guests profiles like the elderly, children, and women.

Technical advancements in hotels like the availability of CCTV cameras are also contributing to providing better safety. However, some guests emphasize the human touch. 

6. Simple and Tasty Food

The availability of outlets of foods and beverages varies based on the hotel service level. Nevertheless, certain things like hot breakfast, different cuisines add to the guest experience. Access to affordable and convenient food is not only a plus but also a must. It is an essential part of great hotel services.

7. Power Outlets Galore

Nowadays people travel with a wide range of gadgets like cameras, phones, music players and more and one common thing is all of them are that they need to be charged. Many hotels still do not have more than one outlet. However, every hotel room should have bedside outlets. It should be a standard feature in the rooms to provide the customers with easy access to the power outlets. 

8. Relaxation Devices

After long flights, the unpleasantness of jetlag, and stressful meetings all guests want is to rest in their hotel room. Therefore, it is better to offer something to the guests to clear their minds. You can offer them things like pleasant aromatics, spa, and calming music. It will help the guests in relaxing, which in turn enhances customer satisfaction. It also helps in creating a happy customer experience. 

9. Knowledgeable Staff

All the staff members of the hotel should know about the surroundings. The staff members should be able to tell the guests about where everything is located in the hotel. For instance, they should have information about the dining area, services, entertainment area, and all other things in the hotel. 

In addition to this, staff members should also have information about the surroundings of the hotel. They should also have knowledge of local attractions and transportation services. It helps in creating a positive impression on the guests.  

10. Focused Employees

A large portion of customer satisfaction is affected by the employees and staff at the hotel. Every single individual who works at the hotel is a customer service employee. Each and every employee of the five-star hotel plays a remarkable role in the guest experience. In order to be a great hotel, it is essential to have management and front-line employees with emotional intelligence. 

A hotel should have employees who can make the guests feel comfortable. They should have a sense of attention to detail, efficiency, practicality, and priority. While hiring people for your hotel, you should look beyond their qualifications and experience. You also need to check their skill and practicality. 

11. Coordination 

Coordination is highly important in staff members in order to provide appropriate service to the guest. The staff members should be finely tuned. The team members should be conducted by a skilled and intuitive manager. All the staff members should know about their job and how to complete it. 

12. Essential Amenities

In order to create customer satisfaction, and provide your guests with a positive experience, consider making these amenities all time available.

• Parking – Providing parking to the customers is the best way to compete with the hotels. Free parking space helps in creating a positive impression on the customers, and it increases the chances of a revisit. 
• Wifi – Nowadays, free wifi is becoming an essential amenity like shampoo or soap, and the guests expect it. All the hotels now provide the facility free wifi to the guests, and no free wifi can create a bad hotel image. 
• Breakfast – Providing free breakfast to the guests help in improving customer satisfaction. Things like hot breakfast really add to the experience of the guests, and nowadays, it has become a must to attract the customers.

In addition to the amenities mentioned above, to create a positive customer experience, hotels should also have a variety of dining options, meeting rooms, and a pet-friendly policy. 

Creating memorable experiences for guests encourages them to revisit the place. Moreover, it also encourages the guests to provide positive online reviews and share their experiences with their colleagues and friends.